General Insurance Company Customer Service Representative ...

General Insurance Company Customer Service Representative Jobs vacancy in Kenya 2012

Vacancy Announcement

We are a reputable general insurance firm with a strong regional presence in Kenya looking to urgently fill the following position:
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Job title: Customer Service Representative (Operations)

Department: Customer Experience
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Reports To: Customer Experience Manager

Overall Responsibility

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
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Key Tasks, Duties and Responsibilities

• Manage the customer feedback programme
• Manage the organizations customer loyalty programme
• Deliver service and support to end-users both internally and externally
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer?s information and determine the issue by evaluating and analyzing the symptoms
• Provide internal training on products and services
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues as per Client specifications
• Redirect problems to appropriate resource
• Offer alternative solutions where appropriate with the objective of retaining customers? and clients? business
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates

Education

• 1-2 years? experience in customer service.
• Business related degree or its equivalent

Knowledge and skills required

• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls etc.
• Self-motivated, detail-oriented and organized

Please forward an application letter and a copy of your updated CV to kaziafrica2012@gmail.com before close of business Friday, 10th November 2012 for consideration.

Please note that applications will be considered on a first-come-first-served basis.

?We are an equal opportunity employer?

Source: http://www.jobsinkenya254.com/2012/10/27/general-insurance-company-customer-service-representative-jobs-vacancy-in-kenya-2012/

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